How to Fix Reliance Jio Sim Activation Process & Problems


Step by Step Reliance Jio Sim Activation Process

  1. If you don’t know how to get free Jio sim, please refer to this article first. All you will need is Aadhar card & 2 passbook size photos. That’s it!
  2. Do not forget to provide your valid email id at the time of purchase.
  3. Activation process is completely online.
  4. Once you receive free sim card, you will get an email from company.
  5. Follow the steps in the email to activate the sim.
  6. Receipt of bill will be mailed to you & you will also receive the sms of the same.
  7. That was all about activation, but now next step is to verify the ownership.
  8. Make a call on 1977 (toll free) number. Customer care employees might ask you the details in the receipt (which you got in step 6) so keep it in front of you before making call. You also need to enter last 4 digits of Adhar card for verification process.
  9. If you are not being able to call 1977, please read the FAQ given below. We have given a solution for this problem.

My sim is not working [Fix]

This means, either you are not getting range or your sim card has not been activated. Just see some of the solutions mentioned below..

Reliance Jio Not Registered on Network [Fix]

Switch off your phone & insert sim again in primary slot. Restart your phone & choose 4G LTE network for sim slot 1 from settings. Now it should work, if not keep reading this post until you find solution.

Reliance Jio Not Activated [Fix]

Just call on 1977 to activate sim. But before that, you must use JoinJio app for activation of number.

I am not getting 4G speed

Make sure you have strong signal strength. Then go to settings & choose ‘prefer mobile data over calling’. Now check your speed. Some samsung models have in built option called ‘download booster’ in ‘more connections & settings’.

What is default APN setting for Jio 4G?

Once you get the range, just switch on mobile data. If you are not getting connected to internet, then something wrong has happened.
Solution is simple! It’s all because of faulty APN settings. Your fix has been elaborated in the following topic :

Why network is not available on my Jio sim?

After switching on phone, if it is not showing any tower/range then here’s how to fix this issue:
  1. Make sure that you have inserted your sim in primary slot. If you have duel sim 4G support, they you can insert in any port.
  2. Go to settings > Mobile networks > Access point names
  3. Choose Jio 4G option from the list.
  4. You should see the following details. If not, then do manual settings like these:
    • APN : jionet
    • APN type : Default
    • Proxy : Not set
    • Port : Not set
    • Username : Not set
    • Password : Not set
  5. Now you should have received range!
  6. Still facing issues, don’t worry. Call Customer care (number is mentioned below).

What is Jio Customer Care Number?

For any queries, call on 1800-890-1977. You can use alternative number which you had provided while buying sim card for making a call.

I want to activate only mobile data, how to do it?

Simply call on above mentioned number to opt for this feature.

Tele-verification Call is not connecting..

  1. Move on to Google play store & download JioJoin app.
  2. Open it & you will see popup : Do you want to use JioJoin as text messaging app?
  3. Click on yes & now call 1977 number. That will fix your problem.
If any inquiry about this post feel free to comment.

Thanks for visit.

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